Return&Refund

Effective Date: June 2026

At Sri Padmaja Fancy, customer satisfaction is our priority. We strive to provide quality jewellery, fancy collections, accessories, and related products. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Products may be eligible for return or exchange only under the following conditions:

• The product received is damaged during delivery.
• The product received has a manufacturing defect.
• The wrong product was delivered.
• The product is significantly different from the confirmed order.

To be eligible for a return or exchange:

• The issue must be reported within 48 hours of receiving the product.
• The product must be unused, unworn, and in its original condition.
• Original packaging, tags, and accessories must be retained.
• Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or specially ordered products.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Products returned without original packaging or proof of purchase.
• Clearance, sale, or promotional items unless they arrive damaged or defective.

3. Exchange Policy

If a return request is approved, customers may be offered:

• A replacement of the same product (subject to availability).
• An exchange for another product of equal value.
• Store credit where applicable.

4. Refund Policy

Refunds will be processed only after the returned product has been received and inspected.

Approved refunds may be issued through:

• Original payment method (where applicable).
• Bank transfer.
• Store credit, depending on the nature of the purchase.

Refund processing times may vary depending on the payment provider and banking systems.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact us within 48 hours of delivery.
2. Provide clear photographs of the product and packaging.
3. Share your order details and contact information.

Our team will review the request and provide a suitable resolution.

6. Return Shipping

• If the return is approved due to a damaged, defective, or incorrect product, return shipping assistance may be provided where applicable.
• Customers may be responsible for return shipping costs in cases not caused by an error from Sri Padmaja Fancy.

7. Cancellation Policy

• Orders may be cancelled before dispatch.
• Once an order has been shipped, cancellation requests may not be accepted.
• Refunds for approved cancellations will be processed according to the refund policy.

8. Policy Updates

Sri Padmaja Fancy reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

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Contact Details

Sri Padmaja Fancy

Your Trusted Fancy Destination Since 1986

📞 Phone: 9550458282

📘 Facebook Page: https://www.facebook.com/share/197bbvSBGy/

For any return, refund, exchange, or product-related queries, please contact us. We are committed to providing quality products, trusted service, and customer satisfaction.